Frequently Asked Questions

Everything You Need to Know

Quick answers on scheduling, safety, payments, and what to expect when Santa calls your little ones.

Booking & Timing

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How does SantaCallsYou work?

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You pick the time, share details about your child, and complete payment. At the scheduled moment, Santa calls the provided number, has a warm conversation, then you can view the call summary with their gift list inside your dashboard.

Can you handle different time zones?

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Yes. We detect and display times in your local timezone, so Santa rings exactly when you expect—no math or conversions needed.

What if my child misses the call?

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There isn't an automatic retry yet, and rescheduling isn't available. If a call is missed, email us and we'll help.

Experience & Safety

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How long is each call?

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Calls run up to 5 minutes—long enough for a magical chat and to capture their wish list without losing the excitement.

Is the call recorded?

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Yes. We keep a transcript, gift summary, and call recording so you can review everything inside your dashboard.

Is this safe for kids?

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Absolutely. Santa never asks for sensitive information. We only collect what's needed to personalize the call and show the summary and recording in your dashboard.

Payment & Changes

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How much does it cost?

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Plans start at $2.99 for a single call, with discounted bundles for families and communities. Pricing is always shown upfront before checkout.

Can I reschedule or edit details?

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Rescheduling isn't supported right now. If you need to update details before the call, contact support and we'll do our best to help.

What payment methods do you accept?

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We process one-time payments via Stripe, accepting major credit and debit cards. No hidden fees or subscriptions unless you opt in later.

Need more help?

Speak with the elves

Email us anytime at manuelondon2014@gmail.com.