Frequently Asked Questions
Everything You Need to Know
Quick answers on scheduling, safety, payments, and what to expect when Santa calls your little ones.
Booking & Timing
3 answersHow does SantaCallsYou work?
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How does SantaCallsYou work?
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You pick the time, share details about your child, and complete payment. At the scheduled moment, Santa calls the provided number, has a warm conversation, then you can view the call summary with their gift list inside your dashboard.
Can you handle different time zones?
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Can you handle different time zones?
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Yes. We detect and display times in your local timezone, so Santa rings exactly when you expect—no math or conversions needed.
What if my child misses the call?
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What if my child misses the call?
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There isn't an automatic retry yet, and rescheduling isn't available. If a call is missed, email us and we'll help.
Experience & Safety
3 answersHow long is each call?
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How long is each call?
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Calls run up to 5 minutes—long enough for a magical chat and to capture their wish list without losing the excitement.
Is the call recorded?
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Is the call recorded?
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Yes. We keep a transcript, gift summary, and call recording so you can review everything inside your dashboard.
Is this safe for kids?
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Is this safe for kids?
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Absolutely. Santa never asks for sensitive information. We only collect what's needed to personalize the call and show the summary and recording in your dashboard.
Payment & Changes
3 answersHow much does it cost?
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How much does it cost?
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Plans start at $2.99 for a single call, with discounted bundles for families and communities. Pricing is always shown upfront before checkout.
Can I reschedule or edit details?
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Can I reschedule or edit details?
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Rescheduling isn't supported right now. If you need to update details before the call, contact support and we'll do our best to help.
What payment methods do you accept?
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What payment methods do you accept?
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We process one-time payments via Stripe, accepting major credit and debit cards. No hidden fees or subscriptions unless you opt in later.